Return/ Exchange & Cancellation Policy

We value our customers and your satisfaction is our absolute priority.

If you find your order faulty after you've received it, please contact us via hyggemold@gmail.com with photographic evidence as soon as you can so that we can quickly sort it out for you. 

Any molds to be returned should be unused, without any debris, glitter, mica etc. in the original packaging. Please contact us and discuss with us first before sending it back.

If you change your mind after placing an order, you can cancel it within 48 hours and before it is dispatched. If you change your mind after it has been dispatched (even within the 48-hour timeframe), we do not accept cancellation.

Our silicone molds are made of platinum cure silicone, which lasts approximately 30% longer than regular condensation cure silicone. Nonetheless, all silicone mold are consumerables. The life span depends on various factors, such as the type of resin used, prolonged heat/ UV/ sunlight exposure, the age of the mould, additional heat application etc.