FAQs
How long do you need to process my orders?
We make every mold just for you after you place your order, and we aim to complete your orders within 3-5 working days. In busy periods, our lead time can be up to 2 to 3 weeks.
Where are you based in? Do you ship internationally?
Our studio is in London, and yes, we ship internationally! In fact, we have shipped to more than 30 countries already. If your country is not on our website, please let us know by dropping a message via Instagram messaging @hyggemold or email hyggemold@gmail.com.
How long is the shipping time?
We send all UK orders via Royal Mail 2nd Class and Tracked 48, which usually arrive in 2-4 days; and Royal Mail International Standard (non-tracked)/Tracked for international orders, which arrive in 5-14 days, also depending on the delivery partner of Royal Mail in the country where our customer is based in.
Different shipping options are available at checkout. If you would like to pay lower shipping fees, you can choose non-tracked shipping at your own risk.
What kind of silicone do you use?
What makes HyggeMold stands out is our quality. We chose the best platinum-cure silicone you can find on the market - crystal clear, tough, flexible, tear resistant, long-lasting, and non-stick, thus allowing easy demolding! Because of that, our molds last at least 30% longer than the others, and can last even longer when used properly. They are also compatible with different casting materials, such as epoxy resin, UV resin, polymer clay, jesmonite, concrete and more! See our entire mold collection here.
The fact that our silicone molds are crystal clear means no more mistakes while you cast - you will see any bubbles or imperfections easily when you craft so you can avoid them!
Can I bake your molds in the oven?
Yes. It is heat-resistant up to 220 degree celsius, but be careful not to heat it for a prolonged period of time.
Do you make custom molds?
Yes, we accept custom requests in certain periods only. Please reach out to check if we are open via hyggemold@gmail.com and tell us your idea, including size and quantity, so that we can get back to you with a quote.
Do you make colored silicone molds?
Although colored silicone molds with mica or glitter are very attractive, we usually don't recommend them because clear silicone molds give you a better vision as to what's going on inside e.g. trapped bubbles and so are more practical for resin artists. However, if you would like to get a colored mold, we have the pigment needed. Please contact us for more details.
What about returns/exchanges and cancellation?
Please see our returns/ exchange and cancellation policy here.